ID: 7845
Medewerker Customer Service
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Omschrijving
Bedrijfsomschrijving
Ben jij een ervaren Customer Service medewerker die ook beschikbaar is voor een tijdelijke baan ter vervanging van zwangerschapsverlof in de periode juni t/m november? Spreek en schrijf je daarnaast goed tot uitstekend Engels en begrijp je dus onderstaande functie omschrijving? Solliciteer dan!
Functieomschrijving
You receive and process incoming orders, advise the customer on alternatives to the initial requirement where appropriate and, where necessary, keep the customer informed of the progress of the order.Complete the load sheet accurately at the time of order.You identify critical orders, i.e. difficult or significant orders, and those from key customers, problem customers and new customers and ensure the appropriate individuals are notified in order that extra care and attention can be observed throughout all stages from order enquiry to delivery.Follow through on critical orders to ensure that they have been delivered to the customers satisfaction. Respond positively and sensitively to any customer complaints, ensuring the customer is aware that necessary corrective action will be taken.Book appropriate transport and complete any documentation required, including commercial invoices.Arrange correct and timely shipping of animals to other sites or to the airport for onward dispatch by air.Ensure timely and correctly weekly invoicing activitiesSend Export customers all relevant documentation, including flight details, prior to shipment.Carry out all duties that shall be required by the Customer Services Manager and other senior Envigo managers.
Functie-eisen
The position does not require any formal qualifications, but position holders are expected to be numerate, literate and possess good communication skills. Experience of computerized order and inventory systems would be an advantage. 3 years of customer service experience is nice to have.Very Good English written and spoken communication skills are required. mbo+/hbo werk- en denkniveauGevraagd opleidingsniveau: minimaal MBO.Voor deze functie wordt minimaal 1 ja(a)r(en) relevante werkervaring gevraagd.Meer informatie is te verkrijgen bij Regio Venray, telefoonnummer (088) 374 63 50. Referentienummer van deze vacature: M-000001109.
Ben jij een ervaren Customer Service medewerker die ook beschikbaar is voor een tijdelijke baan ter vervanging van zwangerschapsverlof in de periode juni t/m november? Spreek en schrijf je daarnaast goed tot uitstekend Engels en begrijp je dus onderstaande functie omschrijving? Solliciteer dan!
Functieomschrijving
You receive and process incoming orders, advise the customer on alternatives to the initial requirement where appropriate and, where necessary, keep the customer informed of the progress of the order.Complete the load sheet accurately at the time of order.You identify critical orders, i.e. difficult or significant orders, and those from key customers, problem customers and new customers and ensure the appropriate individuals are notified in order that extra care and attention can be observed throughout all stages from order enquiry to delivery.Follow through on critical orders to ensure that they have been delivered to the customers satisfaction. Respond positively and sensitively to any customer complaints, ensuring the customer is aware that necessary corrective action will be taken.Book appropriate transport and complete any documentation required, including commercial invoices.Arrange correct and timely shipping of animals to other sites or to the airport for onward dispatch by air.Ensure timely and correctly weekly invoicing activitiesSend Export customers all relevant documentation, including flight details, prior to shipment.Carry out all duties that shall be required by the Customer Services Manager and other senior Envigo managers.
Functie-eisen
The position does not require any formal qualifications, but position holders are expected to be numerate, literate and possess good communication skills. Experience of computerized order and inventory systems would be an advantage. 3 years of customer service experience is nice to have.Very Good English written and spoken communication skills are required. mbo+/hbo werk- en denkniveauGevraagd opleidingsniveau: minimaal MBO.Voor deze functie wordt minimaal 1 ja(a)r(en) relevante werkervaring gevraagd.Meer informatie is te verkrijgen bij Regio Venray, telefoonnummer (088) 374 63 50. Referentienummer van deze vacature: M-000001109.